Privacy Policy

1. Responsible Entity

Shiba Group Co., with operations in Ciudad de México, México, is responsible for the collection, use, and protection of your personal data in accordance with Mexico’s Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP).

Contact: privacy@shibagroup.co

2. Data We Collect

We may collect the following categories of personal data:

• Identification data: full name, email address, phone number
• Usage data: pages visited, interaction with our AI assistant (Naiyel), browser and device information
• Communication data: messages sent through our contact form or chat

3. Purpose of Data Processing

Primary purposes:

• Identity verification via email (OTP) to access our AI assistant
• Responding to inquiries about our ventures and services
• Compliance with applicable legal obligations

Secondary purposes:

• Sending communications about Shiba Group Co. ventures and updates
• Service improvement and analytics

You may opt out of secondary purposes at any time by contacting us at the email above.

4. Third-Party Services

We do not sell, rent, or trade your personal data. We may share data with the following service providers for operational purposes:

• Resend (email delivery, USA)
• Google Analytics (website analytics, USA)
• Cloudflare (security and CDN, USA)
• Hetzner (hosting infrastructure, Germany/Finland)

5. ARCO Rights

Under the LFPDPPP, you have the right to Access, Rectify, Cancel, or Oppose the processing of your personal data (ARCO rights). To exercise these rights, send a request with a copy of your official identification to privacy@shibagroup.co. We will respond within 20 business days.

6. Data Retention

• Contact and verification data: retained until you request deletion
• Analytics data: retained for up to 2 years
• Chat conversation data: retained for up to 1 year

7. Security Measures

We implement TLS/SSL encryption for all data in transit, encrypted storage for sensitive data, and role-based access controls to protect your personal information.

8. Changes to This Policy

We may update this privacy notice at any time. Changes will be published on this page with an updated revision date.

9. Complaints

If you believe your data protection rights have been violated, you may file a complaint with the National Institute of Transparency, Access to Information and Protection of Personal Data (INAI) at www.inai.org.mx.